Payments & EDD

What is known from the repo

• The site has a shopping/checkout flow (pages/shopping/: checkout, confirmation, receipt, order history, failed transaction, login).
• Payment runs through Easy Digital Downloads (EDD) in WordPress.
• The standard sales motion is: scope → Justin sends pricing + an order form → client pays → model delivered by email (see Sales playbook).

What needs documenting

NEEDS JUSTIN

The payment operation is not described anywhere in the repo. Capture it here so it is repeatable and so the non-delivery person could troubleshoot a failed payment:

• Which payment gateway is connected to EDD (Stripe, PayPal, other)? _______
• Are most sales taken through the on-site EDD checkout, or through an order/invoice Justin sends manually? Which is primary? _______
• Where do payment notifications land, and who watches them? _______
• Refund process and policy (cross-reference Support SOP): who issues a refund, through which tool, what the policy is. _______
• Sales tax handling, if any. _______
• How a “failed transaction” is detected and recovered (the failed-transaction page exists; what is the follow-up?). _______
• How annual renewal payments ($300 / ~$30) are collected. _______

Note

Cross-reference: Vendor register for the gateway as a paid service, Bookkeeping for how revenue is recorded, Accounts & Access for where the gateway/EDD logins are recorded.