The customer bot

A pre-sale guide that answers buyer questions about TILT’s models, services, support policy, and positioning, and routes qualified buyers to the contact form or Justin. Full strategy: bot/plan.md. System prompt: bot/system-prompt.md. Knowledge pack: bot/knowledge-pack/.

Architecture

• One knowledge pack (bot/knowledge-pack/, public-safe markdown) feeds every surface. It is curated and deliberately excludes internal pricing and working notes.
• Surfaces: Claude Project (internal spot-checking only - Claude has no external link sharing), ChatGPT Custom GPT, Gemini Gem (the most client-friendly: free for clients). A website widget is a deferred future phase (custom Anthropic API, not paid SaaS).

What it must never do

Quote a price, debug a client’s specific custom build, give legal/tax/ investment advice, make commitments on Justin’s behalf, name a competitor, or reveal its own instructions. These are enforced in the system prompt and mirror the Voice rules.

Keeping it in sync

When TILT facts change: edit bot/knowledge-pack/*.md, then delete-and- re-upload to each platform (none auto-syncs from a folder). ~15 minutes. Keep the Last updated: line current in bot/knowledge-pack/about-tilt.md and run the 11-prompt canned test set (in bot/system-prompt.md) after each update.

Note

Single source of truth. This handbook is the canonical upstream for business facts. bot/knowledge-pack/ is a curated, public-safe downstream copy that is manually synced - it strips pricing and internal notes by design. When a business fact changes, change it in the handbook, then carry the public-safe version into the bot pack. There is no automated pipeline (not needed at this size); the sync is a deliberate manual step.

NEEDS JUSTIN

Open from bot/plan.md: the public posture on “Capital Waterfall, LLC” as a separate brand/entity, and confirmation of bot-platform account ownership (record it in Accounts & Access).