Runbook
The point of this page: when something breaks and the person who normally handles it is unavailable, the other person can act.
Site is down or broken
Section titled “Site is down or broken”- Confirm scope: whole site down, or one page/section? Check on a phone (cellular, not the office network) and a second browser to rule out local issues.
- Check the WordPress host status page and the Cloudflare status page.
- If a recent paste caused it: revert by pasting the previous known-good HTML back into the Divi Code Module (see Deploy process).
- If the host is up but the site errors: clear the LiteSpeed cache from WordPress admin.
Rent tool is failing
Section titled “Rent tool is failing”- A
RATE_LIMITEDresponse is expected behavior, not an outage (RentCast monthly cap). The page should still show the official HUD figure. - Real failure: redeploy from
workers/rent-lookup/withnpx wrangler deploy, check secrets are set. See Rent Lookup worker.
Forms not sending
Section titled “Forms not sending”WPForms IDs and which page uses which form are in Forms & links. Check the form still exists in WPForms admin and the shortcode/ID on the page matches.
A leaked secret
Section titled “A leaked secret”The only secrets in the codebase are the rent worker’s HUD_API_TOKEN and
RENTCAST_API_KEY, and they live in Cloudflare, not git. Rotate per
Rent Lookup worker. For any other leaked
credential, rotate at the provider and update the pointer in
Accounts & Access.